|Visiting Nurse agencies (VNA) are the model for effective,
compassionate, innovative and cost-efficient care. Today, VNAs provide a wide range
of services, essential to patients and communities, such as:
- Skilled Nursing Care
- Rehabilitation Therapy
- Ventilator Care
- Blood Transfusions
- Kidney Dialysis
- Pain Management
Visiting Nurse agencies also offer specialized services, such as adult day care,
hospice care, and Meals on Wheels, and are often the primary community source for
preventative health services such as:
- Flu and pneumonia examinations
- Well-child exams
- Schools physicals
Visiting Nurse agencies care for patients denied service because they do not meet
low-income levels for Medicaid, or do not have full coverage for services, or have
exhausted their private insurance benefits.
Choosing the right home health care agency is an important decision. Before you select a home health care agency, we recommend that you obtain
the following information from each agency you are considering.
||How many years has the agency been serving
your community? Does the agency have literature describing its services? Costs? Funding
||Is the agency accredited or hold a
certification? Medicare certification? Joint Commission on Accreditation of Healthcare
Organizations (JCAHO)? CHAPS?
||If required by your state, is the agency
||Is an evaluation of the patients home
health care needs required? If so, what is involved? Who does this? Are the patients
family and physician consulted?
||Is there a written plan of care for the
patients treatment? Do the patient and the physician both participate in developing
the plan? Is it updated over the course of the treatment?
||When are agency caregivers available? Can
you receive service 24 hours per day, 7 days a week?
||Does the agency have a nursing supervisor
on call and available 24 hours per day?
||Can the agency ensure patient
||Is there an explanation of your rights and
||How is quality monitored? Are supervisors
assigned to oversee caregivers service? How are employees hired and trained? Does
the agency require criminal record checks (CORI) on its employees? Who can you call with
questions or complaints? What is the procedure for resolving issues?
||How does the agency do its billing? Are all
costs and fees listed on a written statement? Does it provide
payment plan options common to home health care?
||Will the agency provide a list of